FAQ'S - go1984 video surveillance VMS system for IP cameras Download the free trial now!
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Frequently Asked Questions
Answers to the most important questions about go1984 – from licensing and installation to camera configuration.
11 Questions

Simply purchase the "One year updates and services" 2 or 3 times. During the order process, add the item to the cart 2 or 3 times by entering "2" or "3" under "Qty." and then click "Update" to refresh the cart.

You will then receive 2 or 3 activation codes. Entering each code extends your updates and services by one additional year – totaling 2 or 3 years respectively.

With the purchase of a license, you receive the unlimited right to use go1984 in the selected edition on one PC at a time. Buy once – use forever.

Optional: Annual update subscription for new features, support, and services such as push alerts, mygo1984.com DDNS, and automatic renewal of Let's Encrypt SSL certificates.

If you wish to access available updates for another year after your update entitlement has expired, a license extension is required, which you can find here.

Note: You can only use this license extension if you already own a registered version of go1984. Additionally, the subscription must not have expired for more than three years – otherwise a new purchase is required.

The license extension then grants you access to all available updates for your edition for another year, with unlimited usage rights.

You have probably moved go1984 to a new computer or reinstalled the operating system on your existing machine.

When you start the activation process with the new upgrade or update code, you will need to enter the old activation code of the license you wish to upgrade or update.

The port used by the go1984 web server (default HTTP: 1984, default HTTPS: 1983) must be configured in your router so that requests from the Internet are forwarded to the computer running go1984.

This router setting is often called port forwarding, port rule, NAT, or port sharing – the exact name depends on your router model.

More information: See the corresponding tutorial, the online manual, or the IPv6 documentation.

You have probably activated the user management by mistake.

Solution: Log in with the default user – Name: Administrator, Password: (leave empty).

If you are already using go1984 version V4 or newer with a 10-digit activation code, you must first deactivate the license on the old PC, as described in the manual. Otherwise, activation on the new PC will not be possible.

You can then copy the complete go1984 configuration. Simply copy the folder logiware gmbh, which contains all settings in subfolders:

Path on Windows 11/10/8.1/7 and Server 2022/2019/2016/2012/2008:
C:\ProgramData\logiware gmbh

If the ProgramData folder is not visible: In Windows Explorer, go to Tools → Folder Options… → View and select "Show all files and folders".

Steps:

  • Install go1984 on the new PC and start it once so the folder structure is created.
  • Close go1984.
  • Paste the backed-up logiware gmbh folder into the path above.

This procedure also works when switching operating systems, e.g. from Windows 10 to Windows 11 or from Server 2019 to Server 2022.

Close go1984 and install the new version over the existing installation. The current version must be at least 3.5.x.x. All existing settings will be retained.

Important – back up first! Save the logiware gmbh folder located at C:\ProgramData before installing the new version. While all settings are normally preserved, this cannot be guaranteed.

This is possible in principle, but we recommend updating the software for optimal performance.

You can integrate the cameras as an RTSP-compatible camera. Fill in the IP address, username, and password. Use the following URI:

/cam/realmonitor?channel=1&subtype=0&unicast=true&proto=Onvif

You can display the MJPEG stream of the IPC1901A in the browser using the following URI:

/cgi-bin/mjpg/video.cgi?channel=0&subtype=0

subtype 0 = Main Stream
subtype 1 = Sub Stream

If the live stream image from your Reolink camera is green or shows mosaics, check the following causes and solutions:

Cause 1: Firmware error

Update the firmware to the latest version. Also check if a newer graphics card driver is available for your GPU.

Cause 2: Hardware defect

If the image stays green permanently and does not return to normal after a hard reset, there may be a hardware defect. Contact the Reolink support team.

Cause 3: Network problem

Check whether the issue occurs on LAN or WAN. Try Fluent mode with a lower bitrate. Disconnect other WiFi devices if needed and restart the camera and router.

Cause 4: High bitrate

Reduce the camera's maximum bitrate or switch to Fluent mode for live stream and playback.

Cause 5: Firmware problem

Update the firmware and reset the camera.

Cause 6: Complex environment

If the camera is installed outdoors in a complex environment with many objects in the field of view, it may have difficulty decoding the image. Test the camera in a different environment, e.g. indoors.

Still having issues? Reset the camera and contact the Reolink support team.
Source: Reolink.com

go1984 has been successfully tested with Windows Defender – no known issues were encountered. When using other antivirus software, problems or deviations may occur.

Important: When using third-party antivirus software, the following paths/files should be added as exceptions:
  • C:\ProgramData\logiware gmbh\
  • Your recording directories
  • go1984.exe – 32-bit in C:\Program Files (x86)\go1984\, 64-bit in C:\Program Files\go1984\
Support notice: Support for issues caused by third-party antivirus software is not provided.
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